29/03/2010
Research Summaries
VisitScotland BTU Customer Satisfaction
An annual survey of organisations on the Business Tourism Unit database: intermediaries and direct bookers.
The study tracks customer satisfaction levels by measuring;
· Overall satisfaction with Scotland as a destination
· Satisfaction with specific aspects (e.g. accommodation, catering, transport etc.)
· Current perceptions of Scotland as a destination
The findings for this report were:
· 80% very satisfied with event
· 54% very likely to consider Scotland for future events
· 43% very likely to continue booking Scotland for future event
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